Invictus Performance Lab

Delete your Invictus account

Effective 25 September 2026

You can have your Invictus account and the data in it deleted, at any time, without asking anybody’s permission. This page says how, what happens, and how long it takes. It applies to the Invictus app (com.invictus.os) and to the Invictus records behind it — they are the same account.

If you can sign in — do it from the app

  1. Open the Invictus app and sign in.
  2. Go to Account → Profile & settings, and scroll to the bottom, below Sign out.
  3. Tap Delete my account. The screen shows you exactly what will be erased and the short list of things we are required to keep.
  4. Tap to confirm. We email a six-digit code to your account address; it lasts 15 minutes and can be used once.
  5. Enter the code. Your account is closed and you are signed out on the spot, and the erasure is scheduled.

That is the whole route. There is no form to fill in, no reason to give, nobody to persuade, and no charge.

If you cannot sign in — email us

Email info@invictusone.com from the email address on your Invictus account, with the words “delete my account”. If you no longer have that address, write from any address and give us your full name and the phone number on your account, and we will verify it another way before we do anything — we will not delete an account on the word of someone we cannot identify.

We raise the same request, on the same 14-day window, through the same erasure, as soon as we have satisfied ourselves that it is you. We confirm in writing when it has run, and there is no charge.

What happens, and when — the 14-day window

Immediately: your account is closed, every device you are signed in on is signed out, and nobody at Invictus starts anything new for you.

For 14 days: nothing is erased. If you change your mind, just sign in again inside those 14 days — the request is cancelled automatically and your account comes back exactly as it was. You do not need to contact anyone, and nobody has to approve it. The window exists because a button that is irreversible on the first tap will eventually be pressed in anger, by accident, or by somebody else holding your phone.

After 14 days: the erasure runs. It reaches the database, the private cloud storage that holds your files, photographs and video, and the analytics copies of your records. From that point it cannot be undone — a deletion the business can quietly reverse is not a deletion.

What is erased

  • Your profile, contact details and sign-in
  • Your training programs, logged sessions, sets and personal bests
  • Your health data — assessments, biomarkers, readiness check-ins, pain and injury notes
  • Your photos, movement video, posture photographs and body measurements
  • Your messages with your care team
  • Your nutrition plans, food and hydration logs

What we have to keep, and why

A short list survives, because the law or somebody else’s safety requires it. Where a record has to stay, your name and the free text identifying you are removed from it — the record remains, you do not.

Invoices, payments and refunds
Tax and companies law require a financial record to be kept for eight years. Your name on it is replaced with a token; the amounts and the invoice number are not.
The audit log
An append-only record of who did what, which cannot be edited by anyone, including us. Personal details are kept out of it when it is written, rather than removed afterwards.
Safety and incident records
An injury or safety report is a record of an event at the facility, not only about you. The free text naming you is cleared; the event stays.
Approvals and decisions about your account
A record that a staff member approved something — a discount, a freeze, a handover. It is the record of their act, so the decision stays and the free text naming you is cleared.
Consent and this deletion request
The proof that we were allowed to hold your data, and the record that you asked us to delete it. Deleting these would delete the evidence that the deletion happened.

Deleting the app is not deleting your account

Uninstalling the app removes it from your phone and nothing else. Use one of the two routes above to have the data deleted.

Questions

Anything about this, or about what we hold and why: info@invictusone.com. The full policy is here: Invictus privacy policy.

Invictus Performance Lab · This page covers the Invictus client app (com.invictus.os) and the practitioner console. Privacy questions and deletion requests: info@invictusone.com. If we change this wording, the date at the top changes with it.